Emotional intelligence is the ability to recognize and manage emotions. Those who understand emotional intelligence are more likely to avoid miscommunication, reach consensus, manage stress, and address conflicts effectively.
It is becoming more and more notorious that you are mainly limited by what you think you can achieve and how well you manage your emotions rather than your intellectual or physical abilities to achieve.
This course is about understanding how emotions affect work performance and relationships in the workplace. It will provide you with an understanding of emotional intelligence and equip you with the tools to change unwanted strategies, beliefs and behaviours in line with any situation that may arise.