As soon as two individuals interact, there is a possibility for conflict to arise. Conflict arises from differences. It occurs whenever people disagree over their values, motivations, perceptions, ideas, or desires. Sometimes these differences appear trivial, but when a conflict triggers strong feelings, special skills to resolve it are necessary.
Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team’s mission is threatened. This is particularly the case where the wrong approaches to conflict resolution are used.
Conflict resolution program is therefore developed to offer you a deep insight into a human experience. You will gain a greater understanding of other people’s motivations and perceptions in addition to address conflict from the different point of views and create a long lasting solution. The final result will enhance personal effectiveness and teamwork, improve morale and ultimately enhance the efficiency of teams and the wider organization.